Terms and conditions

Article 1 — Who we are

YouTelos is a platform provided by Van Randwijck Holding BV, Minervalaan 29, 1077 NL Amsterdam, Chamber of Commerce number 34378623, VAT number NL821927772B01, email privacy@youtelos.com ("we"). These terms apply to every use of YouTelos and every purchase of YouTelos Plus.

Article 2 — What YouTelos is, and what it is not

2.1. YouTelos helps you get to know yourself better and grow step by step towards your purpose, through explorations, 360° Feedback, purpose, career and How.

2.2. What YouTelos gives you is a reflection, not a diagnosis, therapy, medical or legal advice, or a guarantee of a job or outcome.

2.3. Some texts are compiled with the help of language models. You can edit or discard everything we write.

2.4. If you have concerns about your wellbeing, we refer you to professional help, such as 113 Suicide Prevention or your GP. That referral is always at no cost.

Article 3 — Your account

3.1. You create an account using an email code, Google or Apple. You are at least 18 years old. We recommend YouTelos from around age 21: work and direction usually play a greater role by then, and you benefit more from the explorations.

3.2. You keep your login details to yourself and are responsible for what happens with your account.

3.3. If you give feedback to someone else, you also receive an account. You never see the other person’s results.

Article 4 — At no cost and YouTelos Plus

4.1. Part of YouTelos is available at no cost. We may change that part; what you have already done remains visible to you.

4.2. YouTelos Plus gives access to additional features, with limits (for example, a maximum of five vacancy search rounds per month). While YouTelos Plus is in beta, you can use those features at no cost. We announce the end of beta at least 30 days in advance; you are never charged automatically and everything you did remains readable. Features may still change during beta.

Article 5 — Prices and payment (after beta)

5.1. The first year of YouTelos Plus costs a one-off €59 (an introductory price of €49 while that offer applies), including 21% VAT. You have 365 days of access from payment.

5.2. After the first year, YouTelos Plus automatically continues as a monthly subscription at €6 per month. We email you about this 30 and 7 days before the transition. Until that date, you can choose €49 per year or cancel; after that, you can cancel each month.

5.3. With your first payment, you consent to your payment method (card or SEPA mandate through iDEAL) being used for this monthly subscription. If you choose €49 per year, it renews annually; we email you at least 30 days before each renewal, and after the first renewal you can cancel at any time on a monthly basis.

5.4. Payments are made through Stripe (iDEAL, card or SEPA direct debit). You receive an invoice by email.

5.5. Price changes apply only to a new period and are announced at least 30 days in advance.

Article 6 — Right of withdrawal

6.1. As a consumer, you generally have 14 days to withdraw from a purchase.

6.2. YouTelos Plus is digital content that becomes available immediately after payment. At checkout, we ask you to expressly consent to immediate delivery and confirm that you thereby lose your right of withdrawal. If you do not, access starts only after 14 days.

Article 7 — Cancellation and termination

7.1. You can cancel the monthly subscription online at any time through My subscription; it continues until the end of the paid month.

7.2. You cancel the annual subscription online before the renewal date; it then continues until the end of the paid year. After an automatic renewal, you can cancel each month.

7.3. After termination, everything you did remains readable. New Plus features are no longer available.

7.4. You can delete your account at any time. We then delete your data according to the privacy statement.

7.5. We may block an account in cases of misuse, such as harassing others through 360° Feedback.

Article 8 — What you enter yourself

8.1. What you enter remains yours. You grant us only the right to use it to make YouTelos work for you.

8.2. If you enter other people’s details (names, email addresses, mobile numbers), you do so only to ask them for feedback and have reason to believe they agree to this.

8.3. You upload only documents (such as a CV or LinkedIn profile) that belong to you.

Article 9 — Vacancies

9.1. Vacancies come from public third-party sources. We check whether a page exists, but not whether the vacancy is correct or still current.

9.2. You apply directly to the employer. We are not a party to the application and are not an intermediary.

Article 10 — Liability

10.1. We do our best to make YouTelos work properly and safely, but cannot guarantee uninterrupted availability.

10.2. Decisions you make after using YouTelos are your choice.

10.3. Our liability is limited to the amount you paid for YouTelos Plus in the 12 months before the damage, except in cases of intent or gross negligence.

Article 11 — Changes

We may amend these terms. We announce material changes at least 30 days in advance; they do not apply to a period you have already paid for, unless to your advantage.

Article 12 — Complaints and law

12.1. Email complaints to privacy@youtelos.com; you will hear from us within 14 days.

12.2. Dutch law applies. If we cannot resolve a dispute together, you can submit it to the competent court.